FAQ
The Help Center
ALL-INCLUSIVE PACKAGE ACCOMMODATIONS ARE FOR 2 ADULTS & 2 CHILDREN. WHAT DO WE DO IF WE HAVE LESS FAMILY MEMBERS?
​The resort accommodations we offer have enough room for up to 4 people on average. If you have less members in your party, then you enjoy more space! Children under the age of twelve except if you are traveling to Costa Rica is seventeen and under.
How do I find out about visa requirements?
Are you a US citizen who wants to know if a visa is required for your trip? Use Visa Quick Check to get the information you need for your destination. Simply select the country to which you are traveling to determine if a visa will be required for your trip. If a visa is required for travel to your destination country, select Get a Visa and you will be on your way to getting the documents you need. Where ‘No visa required’ is indicated, you must hold the following:
• A passport containing one blank visa page that is valid for 6 months past the date that you will enter the country
• Proof of sufficient funds
• Proof of onward or return flights
• All documents required for your next destination
While a travel visa may not be required, many countries have specific travel requirements beyond the bullet points provided above that you must meet in order to enter your destination country.
WHAT IS A RESORT PREVIEW PRESENTATION?
​Your selected resort will schedule a time while you are visiting the resort to participate in a preview presentation of all of the resort’s amenities & benefits. You are not under any obligation to purchase anything, however you must attend the 60-90 minute presentation. The preview is fun, informative, and something your entire family will enjoy.
WE NEED TO CANCEL OUR PACKAGE, HOW DO WE DO IT?
All of our packages are sold on a Non-Refundable basis, however following Florida's Over the Phone policies, we will allow up to 30 days for anyone to cancel their package via phone . All you have to do is call us at (407)-778-1619. If it is past the 30 days, each case will be reviewed individually by our customer service department to come to a final decision.